Call the Floor!
Quoc Diep, seated to Hagen's immediate left, made the call with and turned his cards face up on the table, but for whatever reason, the dealer burnt his cards face down in the muck.
Mildly irate, Diep demanded that the dealer call the floor to sort things out. The ruling was quite simple: since the cards were already exposed, the floorman instructed the dealer to dig into the muck and retrieve Diep's erroneously killed hand.
Once the right cards were found, the dealer spread a flop that gave Hagen a pair and the lead in the hand.
"She dropped the deck!" argued Diep, visibly frustrated over what had just transpired. His cries fell on deaf ears, however, as the dealer continued to fill out the board... , .
Hagen took down the pot, worth right around 20,000, and Diep fell to ~71,000 in chips.